Delivery Information

Order before 2pm (Monday to Friday) for Same Day Despatch 
Restrictions apply (see below)

  • Orders are despatched Monday to Friday (excluding Bank Holidays)
  • Orders received before 2pm, will be despatched the same day (exclusions apply)
  • Same day despatch is restricted to stocked items only
  • Special Order/Pre Order/Back Order items will be despatched depending on current availability, estimated despatch times can be found within product details but are typically within 3-5 working days. Please contact us for more information
  • Please note we may despatch some orders received after 2pm, on the same day, however this service is provided at our own discretion and cannot be requested.
  • Collection service available. Collect from our offices just outside of Tavistock Monday-Friday between 9am & 4pm except for Thursdays before 12pm. Collection also available Thursdays 9am-4pm at the Tavistock Pannier Market, to request this option please contact us before 3pm the Wednesday before. Minimum online order value of £1.50. For orders under this value please contact us.
  • Local delivery available for residents of Tavistock, Mary Tavy, Peter Tavy, Lamerton & Gulworthy with orders under £15 being charged at £1.50 and orders over being free

Delivery Services (UK Excluding Northern Ireland) 

Northern Ireland customers, we will be unable to despatch to you after 2pm Thursday 12th December due to new regulations that make trading to your country impossible for us to continue at this time. Please keep an eye on information at the bottom of this page as we endeavour to continue trading with you..

We offer 5 delivery options within the UK, with different price brackets for Large Letter or Parcel Items. 
Standard Delivery services have a delivery aim of 1-2 working days
Economy Delivery services have a delivery aim or 3-5 working days
These services are not guaranteed and may take longer.

We also offer expedited delivery;
Express Delivery service offers Next Day Delivery (Monday to Friday)
The expedited delivery services are postcode restrictive, and orders must be received before 2pm for same day despatch. Next day delivery is not guaranteed, items may take 1-2 working days.

Delivery Prices (UK only)

Economy - £1.95/£3.95*
This service has a delivery aim of 3-5 working days, but may take longer.
Royal Mail Delivery.
*Parcel postage option - Uses Royal Mail Tracked service
FREE Delivery on orders over £35

Standard - £2.45/£4.75*
This service has a delivery aim of 1-2 working days, but may take longer.
Royal Mail Delivery. 
*Parcel postage option - Uses Royal Mail Tracked service
FREE Delivery on orders over £50

Express Delivery - from £9.50
This service is priced on a weight-based scale, starting from £9.50
The price will automatically adjust according to the total weight of items in your basket. 
Restrictions: Order before 2pm, to receive your order the next working day. Please note, no guarantees can be provided on delivery time frame. Times can vary dependent upon location.
Deliveries can be made on Saturday & Sundays for some locations but are not guaranteed.
Location restrictions apply. 
Uses Royal Mail Special Delivery service

Postage costs are charged once per order regardless of order size, and are inclusive of VAT.

Free Postage Offers (UK only)
This offer is limited to Standard and Economy Delivery services, for UK orders only, and will be applied automatically at checkout. 
Order value is the combined total of the items purchased (after discount), and does not include the postage price. Separately made orders cannot be combined to receive free postage.

Weight Based Pricing 
Our expedited delivery services are priced on a weight-based scale, and will amend depending on the total weight of items in your basket. 
To view the delivery price, add all items to the basket and select the required Delivery service from the dropdown menu. 

Tracking Information 
Tracking Information is not available on Economy Large Letter, Standard Large letter or standard International services. However, delivery confirmation can be provided once a delivery attempt is made. 

Tracking Information will be provided by the shipping service directly to you for Economy Parcel, Standard Parcel, Express Delivery and International Tracked Services. This will be via email address and/or phone if provided.

Please note, we may choose to upgrade your order to a Tracked/Signed or alternative express service. This will be done at our own discretion, and will not incur further costs to the delivery service selected. Any upgrades will be to similar speed or faster services.

Parcel Size Items 
Items that are stated as being Parcel postage only, or include the below symbol will be subject to the Parcel postage options only. Items that do not require parcel size packaging will have all postage options available, the selection of the parcel postage option will not amend the packaging being used for smaller items.
 

Collect from Us

Orders can be collected form our offices Monday to Friday between 9am & 4pm except for Thursdays before 12pm. 
Please await your collection confirmation before heading to collect. 

Our offices are located on the Pitts Cleave Industrial Estate just off the A386 heading North out of Tavistock. As you enter the estate at the roundabout turn right (3rd exit) and the Tavy Business Centre is located on the right just past the car garage. Please ensure you park in a space provided or on the road, do not block the entrances to any of the units. To collect, press the door bell to the left of the door on Unit A13, we'll then come and meet you.

Our Address:- Unit A13, Tavy Business Centre, Rowden Wood Road, Pitts Cleave Industrial Estate, Tavistock, Devon, PL19 0NU

Please be aware, minimum online payment is £1.50. If your goods for collection are less than this please contact us to arrange collection with cash to be paid upon collection.

Should you wish to collect from the Tavistock Pannier Market on Thursdays, please ensure your order is placed before 3pm Wednesday and contact us to let us know you would prefer to collect from the market. 

Local Delivery

Orders for local residents of Tavistock, Mary Tavy, Peter Tavy, Lamerton, Gulworthy and Whitchurch can receive their order the same working day* by selecting this option. Please be aware, all PL19 postcodes will be offered this service but locations outside of the delivery zone shown below will not be accepted for local delivery and may be cancelled, if in doubt please contact us before ordering.

Orders under £15 - £1.50
Orders Over £15 - free

* Deliveries will be made the same working day between 4pm & 6pm on orders received before 3pm Monday to Friday excluding bank holidays. 

Please ensure you provide a phone number during checkout. If in the event we are unable to locate your address we will contact you this way. 

Our delivery area can be seen in the blue marked area.

Please be aware, Local delivery options may be offered to users outside this area with the postcode of PL19. If this option is selected for areas outside our delivery zone you will be contacted to arrange alternative options.

International Orders


We ship to most non EU Countries including USA, Canada, Australia and New Zealand. 
All International postage is based on product value and weight.

Please be aware, we do not cover the costs for any local Tax, Customs Fees, Clearance Fees or Handling Fees. These fees and charges will be charged directly to the recipient either before or at the point of delivery by the local delivery handler or customs. Please ensure you are aware of any local restrictions, as we take no responsibility over a products acceptance via your customs agency. 

European Deliveries 

EU member countries, we will be unable to despatch to you after 2pm Thursday 12th December due to new regulations that make trading to your country impossible for us to continue at this time. Please keep an eye on information at the bottom of this page as we endeavour to continue trading with you.

European postage;
from £6.85 for standard Delivery
from £9.25 for Tracked Delivery

European delivery typically takes 3-10 working days, but may take longer.
Tracked Delivery is mandatory on orders over £30
To view the delivery price, add all items to the basket and select the required delivery service from the dropdown menu.
Please be aware, you may be required to pay custom duties and local taxes before delivery. 

Canada Deliveries
World Zone 1 postage;
from £ 7.70 for standard Delivery
from £10.25 for Tracked Delivery

International delivery typically takes 10-14 working days, but may take longer.
Tracked Delivery is mandatory on orders over £30
To view the delivery price, add all items to the basket and select the required delivery service from the dropdown menu. 
Please be aware, you may be required to pay custom duties and local taxes before delivery. 

Australia & New Zealand Deliveries
World Zone 2 postage;
from £8.90 for standard Delivery
from £10.35 for Tracked Delivery 

International delivery typically takes 10-14 working days, but may take longer.
Tracked Delivery is mandatory on orders over £30
To view the delivery price, add all items to the basket and select the required delivery service from the dropdown menu. 
Please be aware, you may be required to pay custom duties and local taxes before delivery. 

USA Deliveries
USA postage starts;
from £ 9.90 for standard Delivery
from £10.30 for Tracked Delivery

International delivery typically takes 10-14 working days, but may take longer.
Tracked Delivery is mandatory on orders over £30
To view the delivery price, add all items to the basket and select the required delivery service from the dropdown menu. 
Please be aware, you may be required to pay custom duties and local taxes before delivery. 

Rest of World/Other Countries Deliveries
For other locations not listed above, we dispatch to all countries that are accepted by the Royal Mail world zones 1 & 2. For pricing on World Zone 1 see Canada Deliveries above & for World Zone 2, see Australia & New Zealand Deliveries above. If whilst trying to checkout you are unable to select your country, please let us know and we shall check whether dispatch is possible. 
Please be aware, the stated Tracked option may not provide full tracking to your country, this service may simply involve a signature upon delivery or may provide full tracking and still require a signature upon delivery. We will always select a tracked option if available. Should you wish to check which option will be provided for your country, please contact us to enquire.

All prices shown are in Pounds Sterling (GBP), and we are unable to provide alternative currency values. Currency conversion rates are subject to change and may be charged at your Bank/Credit Card providers rate, as such we are unable to advise the rate being charged.

Northern Ireland & EU member country customers
Due to the new GPSR regulations, we are currently unable to despatch to your country. We are working on making this viable once again but we believe this will likely be by offering a reduced number of items that are only produced by companies in the EU and as such will meet the GPSR regulations. 
The reason this will be the case is the new regulations require an official body to be present within the EU as a representative for all items not produced within the EU. This is simply not feasible for us as a small business and even though service providers are available to take on this position on our behalf, these come at a high price and this increased financial burden removes all viability of providing any products at this time. 

We thank all our Northern Ireland & EU country customers for their support over the years, it is a great shame that for now at least, we aren't able to continue trading with you. Do keep an eye on this position though, as we continue to work on alternative options.