Delivery Information

Order before 2pm (Monday to Friday) for Same Day Despatch 
Restrictions apply (see below)

• Orders are despatched Monday to Friday (excluding Bank Holidays)
• Orders received before 2pm, will be despatched the same day (exclusions apply)
• Same day despatch is restricted to stocked items only
• Special Order/Pre Order items will be despatched depending on current availability, and estimated despatch times can be found within product details. Please contact us for more information
• Please note we may despatch some orders received after 2pm, on the same day, however this service is provided at our own discretion and cannot be requested.
• Collection service available. Collect from our offices just outside of Tavistock Monday-Friday between 9am & 4pm except for Thursdays before 12pm. Minimum online order value of £1.50. For orders under this value please contact us.

Delivery Services (UK only) 

We offer 5 delivery options within the UK, with different price brackets for Large Letter or Parcel Items. 
Standard Delivery services have a delivery aim of 1-2 working days
Economy Delivery services have a delivery aim or 3-5 working days
These services are not guaranteed and may take longer.

We also offer expedited delivery;
Express Delivery service offers Next Day Delivery (Monday to Friday)
The expedited delivery services are postcode restrictive, and orders must be received before 2pm for same day despatch. Next day delivery is not guaranteed, items may take 1-2 working days.

We also offer courier delivery; WE HAVE TEMPORARILY STOPPED THIS SERVICE DUE TO CURRENT ISSUES BEING EXPERIENCED. For tracked delivery options please select Express Delivery.
Courier Tracked service offers a 1-3 day delivery with full tracking.
This service is not guaranteed and may take longer. This service is postcode restrictive.

Delivery Prices (UK only)

Economy - £1.95/£4.25*
This service has a delivery aim of 3-5 working days, but may take longer.
Royal Mail Delivery.
*Parcel postage option
FREE Delivery on orders over £35

Standard - £2.30/£5.50*
This service has a delivery aim of 1-2 working days, but may take longer.
Royal Mail Delivery. 
*Parcel postage option
FREE Delivery on orders over £50

Express Delivery (Mon-Fri) - from £8.90
This service is priced on a weight-based scale, starting from £8.90
The price will automatically adjust according to the total weight of items in your basket. 
Restrictions: Order before 2pm, to receive your order the next working day. Please note, this is not a guaranteed time frame and items can take 2 working days in some cases.
Orders received after 2pm on a Thursday, will be delivered on the following Monday (excluding Bank Holidays). 
Occasionally delivery may be attempted on the Saturday, but is not guaranteed.
Location restrictions apply. 
Royal Mail Delivery

Courier Delivery - £8.95 (£6 on orders over £50)WE HAVE TEMPORARILY STOPPED THIS SERVICE DUE TO CURRENT ISSUES BEING EXPERIENCED. For tracked delivery options please select Express Delivery.
This service has a delivery aim of 1-3 working days, but may take longer.
Full tracking will be available with tracking details typically provided by the courier directly. We may also be contacted for tracking details.
Please provide a mobile phone number when using this service to ensure delivery updates are received.
We will typically despatch using DPD services but alternative courier services (Fedex/UPS/Evri/Royal Mail) may be used. Courier services may use a drop off point in which orders will be despatched from us but may not be held within the couriers network until they collect from the drop off location.
Location restrictions apply.
Reduced rate on orders over £50

Postage costs are charged once per order regardless of order size, and are inclusive of VAT.

Free Postage Offers (UK only)
This offer is limited to Standard and Economy Delivery services, for UK orders only, and will be applied automatically at checkout. 
Order value is the combined total of the items purchased (after discount), and does not include the postage price. Separately made orders cannot be combined to receive free postage.

Weight Based Pricing 
Our expedited delivery services are priced on a weight-based scale, and will amend depending on the total weight of items in your basket. 
To view the delivery price, add all items to the basket and select the required Delivery service from the dropdown menu. 

Tracking Information 
Tracking Information is not available on Standard, Economy or International Large Letter or Parcel services. However, we can provide delivery confirmation should this be required. 

Tracking Information can be requested when using Express Delivery, Saturday Delivery, Courier Delivery or International Tracked Services.

Please note, we may choose to upgrade your order to a Tracked/Signed or alternative express service. This will be done at our own discretion, and will not incur further costs to the delivery service selected. Any upgrades will be to similar speed or faster services.

Parcel Size Items 
Items that are stated as being Parcel postage only, or include the below symbol will be subject to the Parcel postage options only. Items that do not require parcel size packaging will have all postage options available, the selection of the parcel postage option will not amend the packaging being used for smaller items.
 

Collect from Us

Orders can be collected form our offices Monday to Friday between 9am & 4pm except for Thursdays before 12pm. 
Please await your collection confirmation before heading to collect. 

Our offices are located on the Pitts Cleave Industrial Estate just off the A386 heading North out of Tavistock. As you enter the estate at the roundabout turn right (3rd exit) and the Tavy Business Centre is located on the right just past the car garage. Please ensure you park in a space provided or on the road, do not block the entrances to any of the units. To collect, press unit 2 on the intercom system at the door, we'll then come and meet you with your items.

Our Address:- Unit A2, Tavy Business Centre, Rowden Wood Road, Pitts Cleave Industrial Estate, Tavistock, Devon, PL19 0NU

Please be aware, minimum online payment is £1.50. If your goods for collection are less than this please contact us to arrange collection with cash to be paid upon collection.

Should you wish to collect from the Tavistock Pannier Market on Thursdays, please ensure your order is placed before 3pm Wednesday and contact us to let us know you would prefer to collect from the market. 

International Orders

We ship to most European Countries, USA, Canada, Australia and New Zealand. 
All International postage is based on product value and weight.

Please be aware, we do not cover the costs for any local Tax, Customs Fees, Clearance Fees or Handling Fees. These fees and charges will be charged directly to the recipient either before or at the point of delivery by the local delivery handler or customs. Please ensure you are aware of any local restrictions, as we take no responsibility over a products acceptance via your customs agency. 

European Deliveries
European postage;
from £3.70 for Large Letter Delivery
from £6.85 for Parcel Delivery
from £9.25 for Tracked Delivery

European delivery typically takes 3-10 working days, but may take longer.
Tracked Delivery is mandatory on orders over £30
To view the delivery price, add all items to the basket and select the required delivery service from the dropdown menu.
Please be aware, you may be required to pay custom duties and local taxes before delivery. 

Canada Deliveries
World Zone 1 postage;
from £4.50 for Large Letter Delivery
from £ 7.70 for Parcel Delivery
from £10.25 for Tracked Delivery

International delivery typically takes 10-14 working days, but may take longer.
Tracked Delivery is mandatory on orders over £30
To view the delivery price, add all items to the basket and select the required delivery service from the dropdown menu. 
Please be aware, you may be required to pay custom duties and local taxes before delivery. 

Australia & New Zealand Deliveries
World Zone 2 postage;
from £4.50 for Large Letter Delivery
from £8.90 for Parcel Delivery
from £10.35 for Tracked Delivery 

International delivery typically takes 10-14 working days, but may take longer.
Tracked Delivery is mandatory on orders over £30
To view the delivery price, add all items to the basket and select the required delivery service from the dropdown menu. 
Please be aware, you may be required to pay custom duties and local taxes before delivery. 

USA Deliveries
USA postage starts;
from £4.50 for Large Letter Delivery
from £ 9.90 for Parcel Delivery
from £10.30 for Tracked Delivery

International delivery typically takes 10-14 working days, but may take longer.
Tracked Delivery is mandatory on orders over £30
To view the delivery price, add all items to the basket and select the required delivery service from the dropdown menu. 
Please be aware, you may be required to pay custom duties and local taxes before delivery. 

Rest of World/Other Countries Deliveries
For other locations not listed above, we dispatch to all countries that are accepted by the Royal Mail world zones 1 & 2. For pricing on World Zone 1 see Canada Deliveries above & for World Zone 2, see Australia & New Zealand Deliveries above. If whilst trying to checkout you are unable to select your country, please let us know and we shall check whether dispatch is possible.

All prices shown are in Pounds Sterling (GBP), and we are unable to provide alternative currency values. Currency conversion rates are subject to change and may be charged at your Bank/Credit Card providers rate, as such we are unable to advise the rate being charged.