Order Before 3pm Monday-Friday for Same day Dispatch (restrictions apply, see below)

We dispatch Mon-Fri (
Exc Bank Holidays) with orders received before 3pm dispatched the same day. Same day dispatch is restricted to stocked items with special order items having an estimated dispatch time shown on the product details. We may dispatch orders the same day that are received after 3pm, this service cannot be requested but is provided at our own discretion.


Our standard delivery services are Royal Mail 24 with items typically delivered within 1-2 working days, as well as an Economy Parcel service with a 3-5 working day delivery aim. For those requiring faster shipping, we also offer an Express delivery service which is typically next working day (Mon-Friday) delivery as well as a Saturday Delivery service. Our expedited services are postcode restrictive.

Prices
SERVICE COST RESTRICTIONS
Royal Mail 24 (Small Items) £1.50 For Non-Parcel size items.This service has a delivery aim of 1-2 working days but may take longer. FREE on orders over £15
Royal Mail 24 Parcel Service £3.95
 
Items that are larger than our standard Royal Mail 24 service, will require a Parcel service delivery option. This includes but is not limited too, Full Roll Ribbons, Larger Size Gutermann Threads as well as some Crafting Kits. Items that are part of the Parcel services will be noted within the item description as either following our large item pricing or Parcel Pricing. This service has a delivery aim of 1-2 working days but may take longer. Free for orders over £45
Economy Parcel Service £2.95 Items that are larger than our standard Royal Mail 24 service, will require a Parcel service delivery option. This includes but is not limited too, Full Roll Ribbons, Larger Size Gutermann Threads as well as some Crafting Kits. Items that are part of the Parcel services will be noted within the item description as either following our large item pricing or Parcel Pricing. This service has a delivery aim of 3-5 working days but may take longer. Only available on orders under £45.
Express Delivery From £6.65 Order before 3pm to receive your item the Next Working Day, orders received after 3pm Thursday will be received on Monday. On occasions delivery may be attempted Saturday but is not guaranteed, for this service please select our Saturday Delivery option. Location restrictions apply. This service is provided on a weight base pricing scale with pricing starting from £6.65. Add all items to your basket and the pricing will be adjusted according to the total weight.
Saturday Delivery From £9.40 Order before 3pm Friday (Exc Bank Holidays) to receive the next day, order any other day of the week and we'll hold your order and dispatch so you receive the item the next Saturday. Location restrictions apply. This service is provided on a weight base pricing scale with pricing starting from £9.40. Add all items to your basket to check pricing for this service.


Postage costs are charged once per order regardless of order size. 

Weight Based Pricing
To provide a more efficient pricing, our Express & Saturday Delivery services all work on a pricing scale that will amend depending on the weight of the total amount of items in your basket. To view your specific pricing, add all items required to your basket and select the service from the drop down menu on the basket page. The price shown will reflect that of the combined weight of your items. At our own discretion, we may choose to place your order into a lower price bracket if the true weight of the order is lower than that of the calculated weight.

Free Postage Offers
We now offer FREE standard item postage on orders over £15 and FREE Parcel postage on orders over £45. Free postage is only available for UK orders and will be applied automatically at checkout. Order value is the combined total of the items being purchased and does not include the postage price.

Tracking Details
Tracking information can be requested when using any Express Delivery, Saturday Delivery or International Tracked Service. For Economy, Royal Mail 24, International Small Item & International Parcel services, no en route tracking information is provided but we can provide delivery confirmation should this be required. Please be aware, we may choose to upgrade any service selected to one that is Tracked/Signed For, this is done so at our own discretion and at no further cost to the delivery service chosen.

International Orders

We are shipping to most European Countries, US, Canada, Australia & New Zealand. Please be aware, severe delays are expected on all orders due to the Global Pandemic.

All international postage is based on product value & weight. At present due to the Covid-19 pandemic we are only able to dispatch packages upto 2kg in weight. 

Tracked services are currently mandatory for all US orders.


European Postage starts from £3.70 for small items or £6.85 for Large Items, Tracked service from £9.90For individual order pricing, please add all items to your basket to view your delivery price. Tracked service is mandatory for all orders £25 or over. European delivery typically takes 3-10 working days but may take longer. Please be aware, you may be required to pay custom duties before delivery.

Canada Postage starts from £4.80 for small items or £8.30 for large items, Tracked service from £10.95. For individual order pricing, please add all items to your basket to view your delivery price. Tracked service is mandatory for all orders £25 or over. International delivery typically takes 7-10 working days but may take longer. Please be aware, you may be required to pay custom duties before delivery.

Australia & New Zealand Postage starts from £4.80 for small items or £9.60 for large items, Tracked service from £11.05. For individual order pricing, please add all items to your basket to view your delivery price. Tracked service is mandatory for all orders £25 or over. International delivery typically takes 10-14 working days but may take longer. Please be aware, you may be required to pay custom duties before delivery

USA Postage starts from £4.80 for small items or £10.65 for large items, Tracked service from £11.00. For individual order pricing, please add all items to your basket to view your delivery price. Tracked service is mandatory for all orders £25 or over. International delivery typically takes 10-14 working days but may take longer. Please be aware, you may be required to pay custom duties before delivery

For other locations not shown, please contact us to check if we are available to deliver.

Prices shown are for Delivery only and are not inclusive of any Taxes or fees that may be charged by your customs agency, we take no responsibility over these charges that may be charged to you by your local customs agency. Please ensure you are aware of any restrictions in receiving goods to your country, we take no responsibility over a products acceptance via your customs agency. All prices shown are in Pounds Sterling (GBP) due to our payment providers we are not able to show alternative currency prices. Currency conversion rates may change and may be charged at your Banks/Credit Cards rate, as such we are not in a position to be able to inform you of the rate being charged.

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Faulty, Damaged or Not Received your item?

If your item has arrived damaged from delivery please provide images of the item, in particular the damaged section and the packaging. Please send these images along with your order details and a description of the issue to sales@minionsofcraft.co.uk and use the title Damaged item. Once we receive this information we shall look into the issue and get back to you asap. All reports of damaged goods must be made within 7 days of estimated receipt. Please note our responding times are typically Mon-Fri 8am-4pm with the exception of Bank Holidays.

If you are yet to receive your order please allow up to 14 days (Mon-Fri) from the date dispatched before contacting us. If you have used Next Day Delivery please allow the full day for delivery and check your tracking information provided. If the requested time has passed and your item is yet to arrive please contact us via email or by using the contact form in our contact us page. Please ensure you provide us with your full delivery address and all order details. Once we have this information we will respond to you asap with further information. Please note our responding times are typically Mon-Fri 8am-4pm with the exception of Bank Holidays. Notification of items not received must be made within 28 days of your original order date, after this non received item claims will not be processed. For International orders, please allow upto 20 days for European delivery, 30 days for US & Canada delivery and 45 days for Australia & New Zealand.

Unless otherwise stated in a dispatch email, all orders will be dispatched complete and as such if an order is received incomplete please contact us within 7 working days. When contacting us, please provide details of the items received, the date received & an image of damaged packaging if items are missing.

If your received item is faulty or incorrect please provide all order and fault information along with any relevant images of the fault to sales@minionsofcraft.co.uk. A notification of issue must be provided within 30 days of the estimated receipt date in order for action to be taken. After this date no fault or incorrect item claim will be processed.