Faulty Items & Non Receipt of goods
Product Images & Colours
Q & A
Payment:-We currently offer two payment service providers, these are Klarna & Paypal, either option may be selected during checkout.
When purchasing by Klarna you can pay by debit/credit cards or via a pay after delivery service (subject to availability). When purchasing using Klarna you will be requested to give your date of birth, this is in order to provide the pay after delivery service. If you wish to pay straight away via credit/debit card simply skip this section and select the Pay By Card option. Please note the Pay Later Service (14 days) is the default option when using Klarna..
When checking out with Paypal you can pay using debit/credit card or via your own Paypal account, this can be selected from the cart page or by selecting alternative payment methods from the checkout page..
Your chosen method must be selected and processed before goods will be dispatched. Please be aware that we cannot amend your Payment method or add further items to an order once an order has been placed.
Please note we are not a VAT registered company, as such no VAT has been charged on any orders and VAT receipts cannot be provided. International buyers please be aware that this will mean no tax can be claimed upon any purchases made through our store.
We dispatch Mon-Fri (Exc Bank Holidays) with orders received before 3pm dispatched the same day. Same day dispatch is restricted to stocked items with Special Order Full Roll Ribbons and our Wooden Craft Shapes having a longer dispatch time, please see listings for details. We may dispatch orders the same day that are received after 3pm, this service cannot be requested but is provided at our own discretion.Our standard delivery service is Royal Mail 1st class which is typically a 1-2 working day service, this is not a tracked service but may require a signature on delivery. We also offer a Next day delivery service (Excluding Highlands & Islands) which will typically be Royal Mail Special Delivery or alternative 24hr courier service. Any tracking information will be provided upon dispatch of your order.
|Standard Item 1st Class||£1.40
FREE ON ORDERS OVER £15
|The majority of our items will be under our standard postage charge. FREE for orders over £15|
|Large Item 1st Class||£4.50
FREE ON ORDERS OVER £40
|Full Rolls and Large Craft kits, listings will highlight if the postage will be part of the Large item pricing. FREE for orders over £40|
|Next Day Delivery||£8.50||CURRENTLY UNAVAILABLE Order before 3pm to receive your item the Next Working Day, orders received after 3pm Thursday will be received on Monday. On occasions delivery may be attempted Saturday but is not guaranteed, for this service please select our Saturday Delivery option. Location restrictions apply.|
|Saturday Delivery||From £11||CURRENTLY UNAVAILABLE Get Guaranteed Saturday delivery with this service. Order before 3pm Friday (Exc Bank Holidays) to receive the next day, order any other day of the week and we'll hold your order and dispatch so you receive the item the next Saturday. Location restrictions apply. This service is based on order weight with pricing starting from £11. To find out your order cost, add all items to your basket and alter the delivery method.|
Postage costs are charged once per order regardless of order size.
Free Postage Offers
We now offer FREE standard item postage on orders £15 & over, FREE Large item postage on orders £40 (Location restriction apply). Free postage is only available for UK orders and will be applied automatically at checkout.
Due to the Covid-19 Pandemic we are currently only shipping to UK, Channel Islands & Ireland
We provide international delivery to European countries (America & Canada coming in April) with all postage charges based on a weight scale.
European Postage starts from £3.50 for standard items or £5.75 for Large Items, Tracked service from £11. For individual order pricing, please add all items to your basket to view your delivery price. Tracked service is mandatory for all orders £40 or over. European delivery typically takes 3-5 working days but may take longer.
Prices shown are for Delivery only and are not inclusive of any Taxes or fees that may be charged by your customs agency, we take no responsibility over these charges that may be charged to you by your local customs agency. Please ensure you are aware of any restrictions in receiving goods to your country, we take no responsibility over a products acceptance via your customs agency. All prices shown are in Pounds Sterling (GBP) due to our payment providers we are not able to show alternative currency prices. Currency conversion rates may change and may be charged at your Banks/Credit Cards rate, as such we are not in a position to be able to inform you of the rate being charged.
Cancellations & ReturnsIf you wish to cancel your order and we are yet to dispatch this please contact us via email or by using the contact from in the contact us section. If payment has been made/received this will be refunded immediately. For personalised items cancellation can only be requested prior to making. Once items have been made whether dispatched or not, no cancellation or return can be requested unless the item is deemed faulty.
If after receipt of your goods you no longer require the items we are happy to accept returns within 30 days of your order as long as they are in the same quality as sold and in original packaging were applicable. To return please contact us via email or by using the contact form in the contact us section. Please provide all details and further information will be provided. Once the goods are received and checked that all is well we shall refund the goods. Please note we do not accept back part returns only complete items. Under the Distance Selling Regulations we shall refund original postage costs upto that of our basic/standard postage charge. Should a postage upgrade of Next Day Delivery or Saturday Delivery be selected any refund on returned items will be upto the value of the standard postage charge that would have applied to your order.
Please note we do not provide return postage, as such this will be at the cost of the buyer. Please ensure correct postage is obtained, items where fees are required will either not be accepted or the fee charge shall be deducted from any refund.
Faulty, Damaged or Not Received?If your item has arrived damaged from delivery please provide images of the item, in particular the damaged section and the packaging. Please send these images along with your order details and a description of the issue to email@example.com and use the title Damaged item. Once we receive this information we shall look into the issue and get back to you asap. All reports of damaged goods must be made within 7 days of estimated receipt. Please note our responding times are typically Mon-Fri 8am-4pm with the exception of Bank Holidays.
If you are yet to receive your order please allow up to 5 working days (Mon-Fri) from the date dispatched before contacting us. If you have used Next Day Delivery please allow the full day for delivery and check your tracking information provided. If the requested time has passed and your item is yet to arrive please contact us via email or by using the contact form in our contact us page. Please ensure you provide us with your full delivery address and all order details. Once we have this information we will respond to you asap with further information. Please note our responding times are typically Mon-Fri 8am-4pm with the exception of Bank Holidays. Notification of items not received must be made within 14 days of of your original order date, after this non received item claims will not be processed.
If your received item is faulty or incorrect please provide all order and fault information along with any relevant images of the fault to firstname.lastname@example.org. A notification of issue must be provided within 30 days of the estimated receipt date in order for action to be taken. After this date no fault or incorrect item claim will be processed.
Product Image & ColoursWe take every effort within our means to adequately display the products we have with the majority of the images used taken by us of the actual product. However all colours shown may differ to that of the actual product due to the differences in screens/monitors & processors your device uses. We are aware that some images may show different shades of a product in the image photography and on these items we have typically made note of this within the item description. Due to these unavoidable issues we will not accept items to be labelled as not as described and be returned at our expense. As per our returns policy we are happy to accept orders to be returned for a refund but these are at the buyers expense.
Special OrdersSpecial orders and a company doing the leg work is one of the biggest things we feel has been lost in recent years. We work on the basis that just because we don't stock it, doesn't mean we can't get hold of it.
If you have special requirements, looking for that particular craft item or after ribbon in larger quantities than we have , then please feel free to contact us. We have been fortunate enough to help Individual Crafters, Companies, Schools & Brides to be to get the products they've been searching for, typically at a great price too. Perhaps you've seen products elsewhere and we haven't got it on our site, well feel free to see if we can get that item and beat their price, no harm in asking. We do have T's & C's around special orders and all these will be explained prior to any ordering. Please note we are happy to offer discounts to larger orders too so if you need multiple rolls then tell us everything you are after and we can give you a price based on that particular order.
In addition check out our Special Order Full Roll Ribbons as we've got a number of the most popular full roll ribbons available to special order straight through our website. Check out the description for the estimated dispatch time and further details. Please be aware that the stock level on our store is not an indication of availability with our supplier.
Order DiscountFrom time to time we may have discount codes released on Social Media & our Newsletter, in addition to this we have clearance items which are heavily reduced. To keep upto date with our latest offers follow us on facebook, instagram & signup to our newsletter.
If you have a discount code this can be added on the cart page. Once you've added all your items click the View cart button and underneath the details will be the "I have a gift voucher or promo code". Click this and enter your code ensuring any Uppercase or Lowercase letters are added correctly. Once complete allow the page to refresh and your discount will be applied.
If you have any issues activating a discount code contact us via our chat service in the bottom right hand corner of your screen and we'll be happy to help.
When will my item be dispatched?We dispatch Monday to Friday (excluding bank holidays) with most(*) orders received before 3pm sent that day. We may dispatch orders the same day that are received after 3pm, this service cannot be requested but is provided at our own discretion. *excludes special order full roll ribbons, special orders, personalised items and wooden craft shapes. For dispatch times on these items please see listing details or contact us.
When will my item arrive?Royal Mail 1st class will typically arrive 1-2 working days (Mon-Fri) after dispatch. If you have used Next Day Delivery you can expect this to arrive the following Mon-Fri after dispatch. If you have used Saturday delivery this will be the following Saturday after dispatch. For international delivery please see your dispatch notification email for estimated delivery times.
Email us at email@example.com with an image of the damaged item and any damage to the outer packaging. Also include any description of the damage along with your order details. We must be informed within 7 days after delivery for action to be taken
My item has arrived damaged, what should I do?
My item hasn't arrived yet, how long will it take?If you've used our standard postage service please allow up to 5 working days for the item to arrive, if after this time has passed then it is quite possible your item has been lost in the post. Simply contact us either by email or via the contact form on our contact us page within 14 days and provide us with your full delivery address and your order details. We'll get back to you as soon as possible.
I no longer need my item, can I send it back?We are happy to accept returns of unused and new items up to 30 days from ordering. Contact us via email or through our contact form on the contact us page and we'll provide all the details for you. We aren't able to accept returns of personalised or used items.
Can I get a sample length of ribbon?We have a sample ordering service available on the link below. You can order upto 10 ribbon samples of any of our cut length ribbons, per order with the only cost to pay being the standard postage charge. Click Here to order.
I've seen a ribbon on a cut length can I buy it by the reel?We're always happy to look into this for you, just message us from our contact us page and provide details of what you are after and we can provide details for you. For the most popular full rolls to be ordered check out our Special Order Full Roll Ribbons page for an easier to use method of ordering through the website.
Special orders are something we are happy to look into for you. If you can provide as much detail as possible we shall look into the options available to us and provide you with all the details we can for you to make an informed decision. We do have specific T's & C's when making a special order most of which will be explained at the time of ordering, alternatively see our Special Order page for details.
I can't find an item I'm looking for, can you order it in for me?
I have a discount code, where do I enter it?
Click the cart button on the top right and on the pop up click the view cart section. Underneath your cart subtotal will be the words "I have a gift voucher or promo code" click this and enter your code. If the code is currently available the discount will be shown on your subtotal.
I have received an email from you, how do I know it is genuine?If you have placed an order you will receive an order confirmation and once processed a dispatch notification. Within these emails will be your order number and product details. Although we do provide a web address to our trustpilot review page we do not include links within the email and would advise never to use links contained within an email. On rare occasions when an issue has occurred with your order we will email you an order status email which equally will not contain any links within it.
If you have emailed us or used our website contact us form we will respond directly to your original email. Although depending on the enquiry we may include a link this will be a Minions of Craft website address and we would recommend to copy and paste this into your browsers address bar rather than clicking.
On all emails we will address you by your provided first name and at no point will we ask for payment details. Depending on the method of payment you have chosen you may be contacted by either Klarna or Paypal to arrange payment with them, if you are ever in doubt we would recommend visiting their respective websites and contacting them directly.