Payment:-We currently offer two payment service providers, these are Stripe & Paypal, either option may be selected during checkout.
For Card payments these can be processed via Paypal or Stripe whilst Apple Pay is also accepted via Stripe. You can also pay via your Paypal Account by selecting the Paypal logo option at checkout.
Your chosen method must be selected and processed before goods will be dispatched. Please be aware that we cannot amend your Payment method or add further items to an order once an order has been placed.
Order Before 3pm Monday-Friday for Same day Dispatch (restrictions apply, see below)
We dispatch Mon-Fri (Exc Bank Holidays) with orders received before 3pm dispatched the same day. Same day dispatch is restricted to stocked items with special order items having an estimated dispatch time shown on the product details. We may dispatch orders the same day that are received after 3pm, this service cannot be requested but is provided at our own discretion.
|Royal Mail 24||£1.50||The majority of our items will be under our standard postage charge. FREE orders over £15|
|Royal Mail 24 Parcel Service||£3.90
||Items that are larger than our standard Royal Mail 24 service, will require a Parcel service delivery option. This includes but is not limited too, Full Roll Ribbons, Larger Size Gutermann Threads as well as some Crafting Kits. Items that are part of the Parcel services will be noted within the item description as either following our large item pricing or Parcel Pricing. This service has a delivery aim of 1-2 working days. Free for orders over £45|
|Economy Parcel Service||£2.95||Items that are larger than our standard Royal Mail 24 service, will require a Parcel service delivery option. This includes but is not limited too, Full Roll Ribbons, Larger Size Gutermann Threads as well as some Crafting Kits. Items that are part of the Parcel services will be noted within the item description as either following our large item pricing or Parcel Pricing. This service has a delivery aim of 3-5 working days. Free for orders over £45|
|Express Delivery||From £6.55||Order before 3pm to receive your item the Next Working Day, orders received after 3pm Thursday will be received on Monday. On occasions delivery may be attempted Saturday but is not guaranteed, for this service please select our Saturday Delivery option. Location restrictions apply. This service is provided on a weight base pricing scale with pricing starting from £6.55. Add all items to your basket and the pricing will be adjusted according to the total weight.|
|Saturday Delivery||From £9.50||Order before 3pm Friday (Exc Bank Holidays) to receive the next day, order any other day of the week and we'll hold your order and dispatch so you receive the item the next Saturday. Location restrictions apply. This service is provided on a weight base pricing scale with pricing starting from £9.50. Add all items to your basket to check pricing for this service.|
Postage costs are charged once per order regardless of order size.
Weight Based Pricing
To provide a more efficient pricing, our Express & Saturday Delivery services all work on a pricing scale that will amend depending on the weight of the total amount of items in your basket. To view your specific pricing, add all items required to your basket and select the service from the drop down menu on the basket page. The price shown will reflect that of the combined weight of your items. At our own discretion, we may choose to place your order into a lower price bracket if the true weight of the order is lower than that of the calculated weight.
Free Postage Offers
We now offer FREE standard item postage on orders over £15, FREE Large item postage on orders over £45. Free postage is only available for UK orders and will be applied automatically at checkout.
Tracking information can be requested when using any Express Delivery, Saturday Delivery or International Tracked Service. For Economy, Royal Mail 24, International Small Item & International Parcel services, no en route tracking information is provided but we can provide delivery confirmation should this be required. Please be aware, we may choose to upgrade any service selected to one that is Tracked/Signed For, this is done so at our own discretion and at no further cost to the delivery service chosen.
We are shipping to most European Countries, US, Canada, Australia & New Zealand. Please be aware, severe delays are expected on all orders due to the Global Pandemic.
All international postage is based on product value & weight. At present due to the Covid-19 pandemic we are only able to dispatch packages upto 2kg in weight. Please be aware we are currently only able to dispatch items outside of Europe using a Tracked service.
European Postage starts from £3.50 for small items or £5.85 for Large Items, Tracked service from £11.25. For individual order pricing, please add all items to your basket to view your delivery price. Tracked service is mandatory for all orders £35 or over. European delivery typically takes 3-5 working days but may take longer.
US & Canada Postage starts from £4.25 for small items or £6.50 for large items, Tracked service from £12.25. For individual order pricing, please add all items to your basket to view your delivery price. Tracked service is mandatory for all orders £35 or over. International delivery typically takes 7-10 working days but may take longer.
Australia & New Zealand Postage starts from £4.25 for small items or £7.25 for large items, Tracked service from £12.50. For individual order pricing, please add all items to your basket to view your delivery price. Tracked service is mandatory for all orders £35 or over. International delivery typically takes 10-14 working days but may take longer.
Prices shown are for Delivery only and are not inclusive of any Taxes or fees that may be charged by your customs agency, we take no responsibility over these charges that may be charged to you by your local customs agency. Please ensure you are aware of any restrictions in receiving goods to your country, we take no responsibility over a products acceptance via your customs agency. All prices shown are in Pounds Sterling (GBP) due to our payment providers we are not able to show alternative currency prices. Currency conversion rates may change and may be charged at your Banks/Credit Cards rate, as such we are not in a position to be able to inform you of the rate being charged.
If you wish to cancel your order and we are yet to dispatch this please contact us via email or by using the contact from in the contact us section. If payment has been made/received this will be refunded immediately. For personalised items cancellation can only be requested prior to making. Once items have been made whether dispatched or not, no cancellation or return can be requested unless the item is deemed faulty. If your order has been dispatched please see our returns details below.
We have a 30 day returns period that starts from the date of dispatch. During this time we are happy to accept unused items that are in their original condition. Should you wish to return please contact us before sending this item back so that we may provide all information. Items sent back without prior contact are likely to get missed and will not be processed. We cannot accept returns of Personalised or Made to Order items.
· When returning please ensure items are complete with any original product packaging eg. Gripseal Bag, Manufacturers Packaging, Ribbon Card.
· We do not cover the cost of returning and would advise posting through the Post Office to ensure correct postage is paid, any costs incurred by us to retrieve your items will be deducted from any refund. We would also advise obtaining proof of postage as we do not cover the loss or damage of any items when being returned.
· Please include a note of your order number to ensure your items are associated correctly and any refund processed quickly. Once items are received they will be checked and any refund/exchange will be processed as soon as possible, typically this will be the same working day but no later than 3 working days.
· Refunds of complete orders will be inclusive of any standard postage charge in accordance to distance selling laws. Postage upgrades such as Royal Mail 24 Parcel Service, Next Day Delivery & Saturday Delivery will only be refunded upto the value of the basic postage that would have applied to your order. If returning partial orders that had originally met our Free postage offer and the resulting kept items do not, any refund will be provided less that of the basic postage charge that would have applied to your order. Items returned for an exchange will be dispatched using our basic postage methods, should an express option be required an additional payment will be needed.
Faulty, Damaged or Not Received?If your item has arrived damaged from delivery please provide images of the item, in particular the damaged section and the packaging. Please send these images along with your order details and a description of the issue to email@example.com and use the title Damaged item. Once we receive this information we shall look into the issue and get back to you asap. All reports of damaged goods must be made within 7 days of estimated receipt. Please note our responding times are typically Mon-Fri 8am-4pm with the exception of Bank Holidays.
If you are yet to receive your order please allow up to 14 days (Mon-Fri) from the date dispatched before contacting us. If you have used Next Day Delivery please allow the full day for delivery and check your tracking information provided. If the requested time has passed and your item is yet to arrive please contact us via email or by using the contact form in our contact us page. Please ensure you provide us with your full delivery address and all order details. Once we have this information we will respond to you asap with further information. Please note our responding times are typically Mon-Fri 8am-4pm with the exception of Bank Holidays. Notification of items not received must be made within 28 days of of your original order date, after this non received item claims will not be processed. For International orders, please allow upto 20 days for European delivery, 30 days for US & Canada delivery and 45 days for Australia & New Zealand.
Unless otherwise stated in a dispatch email, all orders will be dispatched complete and as such if an order is received incomplete please contact us within 7 working days. When contacting us, please provide details of the items received, the date received & an image of damaged packaging if items are missing.
If your received item is faulty or incorrect please provide all order and fault information along with any relevant images of the fault to firstname.lastname@example.org. A notification of issue must be provided within 30 days of the estimated receipt date in order for action to be taken. After this date no fault or incorrect item claim will be processed.
Product Image & Colours:-We take every effort within our means to adequately display the products we have with the majority of the images used taken by us of the actual product. However all colours shown may differ to that of the actual product due to the differences in screens/monitors & processors your device uses. We are aware that some images may show different shades of a product in the image photography and on these items we have typically made note of this within the item description. Due to these unavoidable issues we will not accept items to be labelled as not as described and be returned at our expense. As per our returns policy we are happy to accept orders to be returned for a refund but these are at the buyers expense.
Special Orders:-Special orders and a company doing the leg work is one of the biggest things we feel has been lost in recent years. We work on the basis that just because we don't stock it, doesn't mean we can't get hold of it.
If you have special requirements, looking for that particular craft item or after ribbon in larger quantities than we have , then please feel free to contact us. We have been fortunate enough to help Individual Crafters, Companies, Schools & Brides to be to get the products they've been searching for, typically at a great price too. Perhaps you've seen products elsewhere and we haven't got it on our site, well feel free to see if we can get that item and beat their price, no harm in asking. We do have T's & C's around special orders and all these will be explained prior to any ordering. Please note we are happy to offer discounts to larger orders too so if you need multiple rolls then tell us everything you are after and we can give you a price based on that particular order.
In addition check out our Special Order Full Roll Ribbons as we've got a number of the most popular full roll ribbons available to special order straight through our website. Check out the description for the estimated dispatch time and further details. Please be aware that the stock level on our store is not an indication of availability with our supplier.
Order Discount:-From time to time we may have discount codes released on Social Media & our Newsletter, in addition to this we have clearance items which are heavily reduced. To keep upto date with our latest offers follow us on facebook, instagram & signup to our newsletter.
If you have a discount code this can be added on the cart page. Once you've added all your items click the View cart button and underneath the details will be the "I have a gift voucher or promo code". Click this and enter your code ensuring any Uppercase or Lowercase letters are added correctly. Once complete allow the page to refresh and your discount will be applied.
If you have any issues activating a discount code contact us via our chat service in the bottom right hand corner of your screen and we'll be happy to help.
When will my item be dispatched?We dispatch Monday to Friday (excluding bank holidays) with most(*) orders received before 3pm sent that day. We may dispatch orders the same day that are received after 3pm, this service cannot be requested but is provided at our own discretion. *excludes special order full roll ribbons, special orders, personalised items and wooden craft shapes. For dispatch times on these items please see listing details or contact us.
When will my item arrive?Royal Mail 24 will typically arrive within 1-2 working days (Mon-Fri) after dispatch but is not a guaranteed service. Our Economy Parcel Service has a delivery aim of 3-5 working days but may take longer. If you have used Express Delivery you can expect this to arrive the following Mon-Fri after dispatch. If you have used Saturday delivery this will be the following Saturday after dispatch. International delivery for Europe has a delivery aim of 3-10 working days, USA & Canada has a delivery aim of 5-15 working days and Australia & New Zealand are 10-20 working days. All International times are estimated and deliveries may take longer due to a number of factors.
Email us at email@example.com with an image of the damaged item and any damage to the outer packaging. Also include any description of the damage along with your order details. We must be informed within 7 days after delivery for action to be taken
My item has arrived damaged, what should I do?
My item hasn't arrived yet, how long will it take?If you've used Royal Mail 24 or Economy postage services please allow up to 14 days for the item to arrive. If after this time has passed please contact us either by email or via the contact form on our contact us page and provide us with your full delivery address and your order details. We'll get back to you as soon as possible. All domestic customers have upto 28 days from the date of dispatch to inform us of items not being received, after this time no non received claims will be accepted. For European customers please allow upto 21 days for an item to arrive and for other countries please allow upto 30 days for an item to arrive.
I no longer need my item, can I send it back?We are happy to accept returns of unused and new items up to 30 days from ordering. Contact us via email or through our contact form on the contact us page and we'll provide all the details for you. We aren't able to accept returns of personalised or used items. Please do not return items without contacting us first.
Can I get a sample length of ribbon?We have a sample ordering service available on the link below. You can order upto 10 ribbon samples of any of our cut length ribbons, per order with the only cost to pay being the standard postage charge. Click Here to order.
I've seen a ribbon on a cut length can I buy it by the reel?We're always happy to look into this for you, just message us from our contact us page and provide details of what you are after and we can provide details for you. For the most popular full rolls to be ordered check out our Special Order Full Roll Ribbons page for an easier to use method of ordering through the website.
Special orders are something we are happy to look into for you. If you can provide as much detail as possible we shall look into the options available to us and provide you with all the details we can for you to make an informed decision. We do have specific T's & C's when making a special order most of which will be explained at the time of ordering, alternatively see our Special Order page for details.
I can't find an item I'm looking for, can you order it in for me?
I have a discount code, where do I enter it?
Click the cart button on the top right and on the pop up click the view cart section. Underneath your cart subtotal will be the words "I have a gift voucher or promo code" click this and enter your code. If the code is currently available the discount will be shown on your subtotal.
I have received an email from you, how do I know it is genuine?If you have placed an order you will receive an order confirmation and once processed a dispatch notification. Within these emails will be your order number and product details. Although we do provide a web address to our trustpilot review page we do not include links within the email and would advise never to use links contained within an email. On rare occasions when an issue has occurred with your order we will email you an order status email which equally will not contain any links within it.
If you have emailed us or used our website contact us form we will respond directly to your original email. Although depending on the enquiry we may include a link this will be a Minions of Craft website address and we would recommend to copy and paste this into your browsers address bar rather than clicking.
On all emails we will address you by your provided first name and at no point will we ask for payment details. Depending on the method of payment you have chosen you may be contacted by either Stripe or Paypal to arrange payment with them, if you are ever in doubt we would recommend visiting their respective websites and contacting them directly.