Details / Q&A

What payment methods do you accept?
Our current payment service providers are PayPal, Clear Accept & Stripe. Our service providers allow us to accept Direct Paypal payments, Credit & Debit Cards and Apple Pay.
To pay using your PayPal account, select PayPal at checkout. This option may also offer Paypal pay in 3 option for qualify purchases. If this option is accepted this will be offered by Paypal once on the Paypal payment page.
Credit & Debit Card payments can be processed via all options.
Apple Pay is accepted via Stripe.

Your chosen payment method must be selected and processed before goods will be dispatched.
Please be aware that we cannot amend your Payment method, or add further items to an order, once an order has been placed.
If you do require additional items, please Contact Us (see Contact Us page).

What Delivery methods do you offer?
For UK deliveries, we offer Economy, Standard, Express and Saturday Delivery.
These services are provided by Royal Mail, and may be subject to change.
We may choose to upgrade your order to a Tracked/Signed for service, at our own discretion, at no additional charge.
For full details of the delivery services we offer, please see our Order & Delivery page.

When will my item be dispatched?
Order before 2pm (Monday to Friday) for Same Day Dispatch (restrictions apply)
For full details, please see our Order & Delivery page.

When will my item arrive?
Delivery times depend on the Delivery service selected (restrictions apply)
For UK deliveries, we offer Economy, Standard, Express and Saturday Delivery.
Economy Delivery services have a delivery aim of 3-5 working days but may take longer.
Standard Delivery services have a delivery aim of 1-2 working days but may take longer.
Express Delivery service is typically next working day.
Saturday Delivery service is a Saturday only delivery service and will arrive on the following Saturday from ordering.
For full details, please see our Order & Delivery page.

I have made an order, where can I find my tracking information?
The Delivery services offered do not provide in-transit tracking, as such no tracking information will be provided. Royal Mail will only provide updates when a delivery attempt has been made, or the item has been delivered. We are unable to amend or cancel a delivery, once it has been dispatched.

My item has arrived damaged, what should I do?
If your item(s) has arrived damaged from delivery, please email us within 7 days of receipt of order.
For full details, please see our Order & Delivery page.

My item hasn’t arrived yet, how long will it take?
Estimated delivery times can be found in the Delivery Services section, on our Order & Delivery page.
If your order is not received within the estimated time frame, please allow up to 14 days from the date of dispatch, before contacting us.
If you have selected Express Delivery or Saturday Delivery, please allow the full day for delivery.
For full details, please see our Order & Delivery page.

I no longer need my item; can I send it back?
We are happy to accept returns of unopened and unused items within our 30 day return period.
We are unable to accept returns of personalised or used items.
To make a returns request, please email us at sales@minionsofcraft.co.uk, quoting your Order number and details of the item(s) you wish to return. We will then provide all the necessary details for you. Refunds will only be processed once the items have been received by us.
Please do not return items without contacting us first.

Can I get a sample length of ribbon?
We offer a Sample Set service, which can be ordered through our site, by clicking here.
Select up to 10 ribbon samples (limited to cut length ribbons only) per order, and only pay for postage.

I’ve seen a ribbon that I like as a Cut Length, can I buy it as a Full Roll?
We are happy to provide any of our Cut Length ribbons as a Full Roll.
Simply email us at sales@minionsofcraft.co.uk and provide details of which ribbon you require.
To ensure complete accuracy please provide the Product Code, Name, as well as width and colour required. We will then provide a quote for the items required, and your request will be processed as a Special Order. For full details, please see our Special Orders page.

How will my order be provided?
Details of how the product will be provided, can be found in each Product Description.
When ordering Cut Length ribbon, we will whenever possible cut to a single length, however this cannot be guaranteed. If it is essential that the full length you require is provided as a single length, please contact us with your Order Number and single length request.
When purchasing Full Roll Ribbons, please note ribbon rolls are not guaranteed to be continuous lengths.

I can’t find an item I’m looking for; can you order it in for me?
We are constantly trying to expand the range of products we offer, but if you can’t find what you’re looking for then send us an email at sales@minionsofcraft.co.uk and provide details of the product you are looking for.
Please provide as much detail as possible, and we will let you know what options are available to us.
You are under no obligation to purchase the items offered, however once an order has been made it will be subject to our Special Orders T&Cs. For full details, please see our Special Orders page.

I have a discount code, where do I enter it?
Since the introduction of our MOC Club Membership in April 2021, we have ceased the use of Discount Codes on our site. We may reintroduce this feature in future, and discount codes will be provided in our official Newsletter or via our Social Media Pages only. Discount codes found on third party websites are not valid, and will not be accepted on our site.
To keep up to date with all offers please follow us on Facebook and Instagram @minionsofcraft

I have received an email from you, how do I know it is genuine?
Typically we will only contact you via email if you have placed an order through our store. Within these emails will be your Order number and product details. Below are some examples of the types of emails we will send you;

If you have contacted us, we will use the information provided to respond via email.
We may include a link to a page on our website for your convenience, but if you are not comfortable clicking on the link, then you can copy and paste this into your Internet Brower Address Bar.

On all emails, we will address you by your provided first name.
We will never ask you for payment details.
If you have made a Special Order with us, then a Payment Link will be provided via PayPal.
This can be copy and pasted into your Internet Browser Address Bar.

Product Images and Colours
We take every effort within our means to adequately display the products we have with the majority of images used taken by us of the actual product.
However, all colours shown may differ to that of the actual product to the differences in screens/monitors as well as the processors your device uses. We are aware that some images may show different shades of a product, and typically we have made a note of this in the product description.

Order Discount
We are always working closely with our suppliers, to ensure we offer the best products, service and price at all times.
Since the introduction of our MOC Club Membership in April 2021, we have ceased the use of Discount Codes on our site. We may reintroduce this feature in future, and discount codes will be provided in our official Newsletter or via our Social Media Pages only. Discount codes found on third party websites are not valid, and will not be accepted on our site.

To keep up to date with all offers please follow us on Facebook and Instagram @minionsofcraft

For full details of our MOC Club Membership, please see our MOC Club page.

Special Orders
Just because we haven’t got it, doesn’t mean we can’t get it.
We are always happy to help with Special Orders, so if you have a specific requirement then send us an email at sales@minionsofcraft.co.uk with your request and we’ll do what we can to help.
For full details, including our Special Orders T&Cs please see our Special Orders page.

Cancellations
If you wish to cancel your order, prior to dispatch, please contact us via email or by using the contact from in the Contact Us section.
If payment has been made/received this will be refunded immediately.
For any personalised items cancellation can only be requested prior to making. Once items have been made, whether dispatched or not, no cancellation or return request can be made, unless the item is deemed faulty.
If you order has been dispatched please see our returns details below.

Returns
We are happy to accept returns of unopened and unused items within our 30-day return period.
We are unable to accept returns of personalised or used items.
To make a returns request, please email us at sales@minionsofcraft.co.uk, quoting your Order number and details of the item(s) you wish to return. We will then provide all the necessary details for you. Refunds will only be processed once the items have been received by us.
Please do not return items without contacting us first.

We have a 30 day returns period that starts from the date of dispatch. During this time, we are happy to accept unopened and unused items that are in their original condition. Should you wish to return please contact us before sending this item back so that we may provide all information. Items sent back without prior contact are likely to get missed and will not be processed.

If you have any further questions, please do not hesitate to Contact Us, via the methods listed on our Contact Us page.