UPDATE TUESDAY 24th MARCH
Due to the current Covid 19 Pandemic, we have taken the decision to limit our special order items. This is in light of a few suppliers temporarily shutting and those that aren't running at a much lower capacity. At present we will only be able to supply items that are in stock.
We know a lot of customers have looked to us for these special order items and equally we have thoroughly enjoyed fulfilling these orders. It is marvellous for us to hear the big plans people have and the projects they have in mind, whether it be for work, weddings or just for fun. We will bring back our popular special order service and provide the same super quick delivery you've come accustomed to at the super prices we've always offered. Thank you for your patience during these turbulent times.
With the world of craft being so amazingly vast, it is going to be difficult to have everything that anyone could want kept in stock. So rather than just revert to the ways of some bigger stores and say "we don't do it", we're keen to help you out wherever we can, and get you those goodies you are after. Yes we take the following phrase seriously!
Just because we haven't got it, doesn't mean we can't get it!
So if you are after a crafting product you've perhaps seen somewhere else? or you're looking for some different ribbon? or some alternative sewing items? don't worry about searching high and low, just message us and tell us what you are after. The same goes for ordering full reels of our stocked ribbons, we're happy to help where we can and even to the point that most full reels we'll offer are at an even cheaper per metre value. For some of our most popular to order full reels check out our special order full roll ribbon page for an easy way to special order these rolls.
We can't promise we can get it but we'll certainly take a look for you and can let you know all we find out.
We've been fortunate enough to have helped a number of Schools, Companies, Homemade crafters and brides to be, to find the bits and pieces they've been looking for. All they have done is message us via facebook or email and told us what they are looking for and we've gone searching. Some of the most popular requests are the ribbons we've already got available but being sold by the reel, in fact most of our ribbons will tell you we can get them by the reel and some even in other ribbon widths.
What do you need to do to special order?If you want to enquire about a special order simply let us know what it is you are after via any of our contact us methods. Try to be as specific as possible to allow for us to get the most appropriate information for you. We'll pick up any messages between Mon-Fri 8am-4pm and will typically respond within 24 hrs. You are under no obligation to order, and we can provide all details at the time on how to move forward with things.
What sort of products can I order?Being a crafts company we do have to keep it to the crafting world but other than that we're happy to look for all sorts for you. Be it paper crafts, jewellery, knitting, quilting, felt, we're happy to look for you.
What companies can you get products from?We use a number of suppliers who equally carry a number of different manufactures so we do have a pretty large array of companies. Just to give you an idea we've listed a handful of those companies below, we can't say we can get everything the companies do but we can always try!
- Bertie's Bows
- British Trimmings
- Do Crafts
- May Arts
- and a lot more than that!
Thanks for reading, see our contact us section to message any requests.
Additional Terms & Conditions for Special Orders.
- Special orders are non-stocked items as such delivery times are subject to the availability of the product with our supplier. Assuming the products are in stock with our supplier, this would give typical delivery times of 3-5 working days. If items are out of stock we shall inform you of any delays. Whenever making an order we shall always aim to provide up to date delivery details for you. We are not able to provide any guarantees on availability.
- Special orders can be processed either via a personally provided product link to our store or being arranged via email with payment links provided from either I-Zettle if paying by Credit/Debit cards or Paypal by account..
- Payment will be required prior to items being dispatched.
- Any prices and details given are guaranteed for 14 days only, after such time prices are subject to change.
- When purchasing multiple lengths or Rolls/Reels we are not able to guarantee that the ribbon contained is in a complete single length, joints/faults or separate lengths may be supplied within a roll.
- Complete reel lengths provided are as listed by the manufacturer and are not guaranteed.
- For high value orders you may be required to pay a deposit before an order will be accepted, these orders will be informed at the time.
- Please note due to batching, colours between reels may vary slightly. This is especially true of hand dyed items such as Silk & Jute Ribbons.
- Only Credit/Exchanges will be provided on any return of unwanted special orders, no refunds will be provided.
Please be aware we are not a VAT registered company, as such no VAT is charged on orders.